Talent Is Great, The Right Attitude Is Preferred!
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A smile isn’t always good enough. To work in Private Aviation attitude is important, but to work as a Corporate Flight Attendant attitude is everything! Today’s industry is very competitive, so having a good and positive attitude right from the beginning is paramount. People who get the job done and meet expectations are great, but the people who stand out and are considered fantastic are the ones who go the extra mile while getting the job done. Are you a person who can not only fulfill your duties, but can do them with finesse? Perhaps even add that little extra that makes you stand out, or makes you unforgettable? Because that is the real ticket in this industry!
The right attitude is what you really need to be successful as a Corporate Flight Attendant. We “hire attitude, and train skills” as they say. Skills can be taught and trained, but attitude is a learned way of evaluating things that influences behavior. Attitude can be far more important at times than the skills that can be taught on the job to a person with the right attitude and perspective. Now please don’t get me wrong here, of course there are many important key factors to being a CFA, like knowing all of the safety protocols and procedures to ensure the safety of our guests at all times. However, a positive attitude will walk you in the door and make all the difference! Here are a few of the qualities we look for. See if you have what it takes to provide service and hospitality as a Corporate Flight Attendant?
6 Qualities You Need to Work In Hospitality:
★ Must be committed to ensuring guests’ satisfaction
★ Have great communication and people skills
★ Be patient and stay cool
★ Be enthusiastic about the job, and of course possess a good attitude
★ Ability to think on your feet
★ Practice active listening
With a positive outgoing attitude and a commitment to providing good service you can’t go wrong. At VVIP we always tell our trainees how important it is to be empathetic to our guests. You never know what someone is feeling or going through. If there is one thing you should do it’s always put yourself in their shoes. The “Golden Rule” in hospitality is, treat people the way you want to be treated! In hospitality we anticipate the needs of our guests and go above and beyond. Be friendly and generous with a warm disposition. Remember, when it comes to guests in a private industry there is no request that is considered unreasonable. As CFA’s we do our best to ensure that what our guests want they get! Making your guests feel like they are the most important people in the room at all times is the #1 way of showing them you are dedicated to their needs.
“I think attention to details and organization are the most important to us here at JAA. We pride ourselves on getting the details right.” - Jack E. Lambert, President/CEO Jet Access Aviation
When you provide service excellence you exceed the expectation. Do whatever you can to think outside the box and bring new ideas to your crew. Don’t just take it from us, take it from an industry pro like Jack E. Lambert Jr., President/CEO of Jet Access Aviation, who spoke to us. We asked him what he has experienced CFA’s doing that was not required, but that he has appreciated the most, and this is what he had to say:
“Well I think, “thinking outside the box” for starters. We live in a world where we have options at our fingertips. Those options are costly. I believe CFA’s going above and beyond the call of duty, for example- Catering obviously is a big ticket item. I have seen CFA’s, go out and try to find the best of the best and spend the time preparing prior to the flight. Ordering stuff on amazon a few days prior to ensure the clients get taken care is just one example of “thinking outside the box”. That is much appreciated by our staff here at JAA.”
